{"id":52400,"date":"2025-10-01T10:26:16","year":"2025","link":"https:\/\/rigasveseliba.lv\/lv\/aktualitates\/rigas-veselibas-centra-zvanu-centram-10-gadi\/","type":"aktualitates","slug":"rigas-veselibas-centra-zvanu-centram-10-gadi","featured_image":"https:\/\/rigasveseliba.lv\/wp-content\/uploads\/2025\/10\/ZC10.jpg","title":"R\u012bgas vesel\u012bbas centra Zvanu centram \u2013 10 gadi!","content":"<p><span style=\"font-size: 16px;\">\u0160odien, 2025. gada 1. oktobr\u012b aprit jau desmit gadi, kop\u0161 darbu uzs\u0101ka SIA \u201cR\u012bgas vesel\u012bbas centrs\u201d Zvanu centrs \u2013 strukt\u016brvien\u012bba, kas k\u013cuvusi par vienotu un dro\u0161u atbalsta punktu ikvienam pacientam. Zvanu centrs ir k\u0101 m\u016bsu uz\u0146\u0113muma viz\u012btkarte \u2013 pirmais saskarsmes punkts ar pacientu, kur\u0101 ik dienu tiek sniegta prec\u012bza un saprotama inform\u0101cija par pakalpojumiem, speci\u0101listiem un pieraksta iesp\u0113j\u0101m vis\u0101s RVC fili\u0101l\u0113s. Nereti tie\u0161i saruna ar RVC klientu un pacientu re\u0123istratoru ir pirmais solis pacienta atvese\u013co\u0161an\u0101s ce\u013c\u0101.<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Zvanu centr\u0101 str\u0101d\u0101 15 klientu un pacientu re\u0123istratori, no kuriem da\u013ca ir kop\u0101 ar \u0161o komandu jau no pirm\u0101s dienas. Vi\u0146u\u00a0profesionalit\u0101te, cilv\u0113c\u012bgums un r\u016bpes par pacientu padara Zvanu centru par b\u016btisku tiltu starp cilv\u0113ku un medic\u012bnas speci\u0101listu.<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Skait\u013ci run\u0101 pa\u0161i par sevi \u2013 tikai \u0161\u012b gada devi\u0146os m\u0113ne\u0161os apstr\u0101d\u0101ti vair\u0101k nek\u0101 <strong>169 000 zvanu<\/strong>, un vid\u0113ji viens darbinieks dien\u0101 pal\u012bdz gandr\u012bz <strong>100 pacientiem<\/strong>. Turkl\u0101t Zvanu centrs nodro\u0161ina ar\u012b e-pastu un elektronisko pieteikumu apstr\u0101di, t\u0101d\u0113j\u0101di k\u013c\u016bstot par modernu un daudzpus\u012bgu komunik\u0101cijas platformu.<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Aizvad\u012btajos gados centrs piedz\u012bvojis noz\u012bm\u012bgus att\u012bst\u012bbas posmus \u2013 ieviesta robotiz\u0113t\u0101 pacientu apzi\u0146o\u0161ana par gaid\u0101maj\u0101m viz\u012bt\u0113m, savuk\u0101rt \u0161ogad komandai pievienojies \u2018jaun\u0101kais\u2019 darbinieks \u2013 virtu\u0101lais asistents jeb \u010datbots, kas steidz atbild\u0113t uz pacientu jaut\u0101jumiem RVC m\u0101jaslap\u0101. Tas \u013cauj v\u0113l \u0113rt\u0101k un \u0101tr\u0101k atbild\u0113t uz bie\u017e\u0101kajiem jaut\u0101jumiem, k\u0101 ar\u012b sniedz iesp\u0113ju ieg\u016bt inform\u0101ciju \u0101rpus Zvanu centra darba laika.<\/span><\/p>\n<p><span style=\"font-size: 16px;\">Ta\u010du Zvanu centra liel\u0101k\u0101 v\u0113rt\u012bba nav tehnolo\u0123ijas \u2013 t\u0101 ir komanda. Cilv\u0113c\u012bgums, precizit\u0101te un profesion\u0101lisms ir vadl\u012bnijas, p\u0113c kur\u0101m str\u0101d\u0101 m\u016bsu re\u0123istratori. \u013boti ceram, ka RVC klientu un pacientu re\u0123istratori ir tie, kas katru dienu sniedz jums, pacientiem, p\u0101rliec\u012bbu, ka j\u016bsu vajadz\u012bbas tiks sadzird\u0113tas un atrisin\u0101tas ar r\u016bp\u0113m.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 16px;\">Laima Kubli\u0146a, <\/span><\/p>\n<p><span style=\"font-size: 16px;\">SIA \u201cR\u012bgas vesel\u012bbas centrs\u201d klientu apkalpo\u0161anas vad\u012bt\u0101ja<\/span><\/p>\n","tags":[],"cust_order":"0120251001","acf_order":"1"}