{"id":45235,"date":"2024-03-01T09:05:55","year":"2024","link":"https:\/\/rigasveseliba.lv\/lv\/aktualitates\/rvc-pacientiem-par-gaidamo-viziti-atgadinas-robotzvans\/","type":"aktualitates","slug":"rvc-pacientiem-par-gaidamo-viziti-atgadinas-robotzvans","featured_image":"https:\/\/rigasveseliba.lv\/wp-content\/uploads\/2024\/03\/Robotzvans2.jpg","title":"R\u012bgas vesel\u012bbas centra pacientiem par gaid\u0101mo viz\u012bti atg\u0101dina robotzvans","content":"

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Lai padar\u012btu sazi\u0146u ar pacientiem produkt\u012bv\u0101ku, \u0113rt\u0101ku un m\u016bsdien\u012bg\u0101ku, SIA \u201cR\u012bgas vesel\u012bbas centrs\u201d kop\u0161 febru\u0101ra pak\u0101peniski ieviesta robotzvana apzi\u0146o\u0161anas sist\u0113ma. T\u0101s ietvaros no fiks\u0113t\u0101 ofici\u0101l\u0101 R\u012bgas vesel\u012bbas centra t\u0101lru\u0146a numura 67198801 tiek veikti robotiz\u0113ti t\u0101lru\u0146a zvani, atg\u0101dinot pacientiem par gaid\u0101mo pierakstu pie \u0101rsta vai uz izmekl\u0113jumu, k\u0101 ar\u012b aicinot pacientus apstiprin\u0101t savu iera\u0161anos vai atteikt pierakstu. <\/strong><\/span><\/h3>\n

Ieviest\u0101 tehnolo\u0123ija pal\u012bdz iev\u0113rojami taup\u012bt laiku un cilv\u0113kresursus, kas b\u016btu j\u0101iesaista rut\u012bnas pacientu apzi\u0146o\u0161anas proces\u0101.<\/strong><\/span><\/h3>\n

Ned\u0113\u013cas laik\u0101 robotzvans veic vair\u0101k nek\u0101 3000 zvanus, k\u0101 ar\u012b izs\u016bta ap 2000 \u012bszi\u0146u. \u201cR\u012bgas vesel\u012bbas centr\u0101\u201d ikdienas komunik\u0101cij\u0101 ar pacientiem un pacientu apkalpo\u0161an\u0101 iesaist\u012bti 50 klientu un pacientu re\u0123istratori, kas darbojas 6 centra fili\u0101l\u0113s un zvanu centr\u0101. Katru dienu \u201cR\u012bgas vesel\u012bbas centra\u201d re\u0123istrat\u016br\u0101s un pa\u0161apkalpo\u0161an\u0101s kioskos tiek apkalpoti no 800 l\u012bdz 1000 pacientiem. Zvanu centr\u0101 re\u0123istratori ik dienu atbild no 500 l\u012bdz 900 ien\u0101ko\u0161ajiem zvaniem, veic ap 250 izejo\u0161os zvanus, atbild uz sa\u0146emtajiem e-pastiem un apstr\u0101d\u0101 elektroniski iesniegtos pieteikumus. Ieviest\u0101 robotzvana tehnolo\u0123ija \u013cauj iev\u0113rojami samazin\u0101t pacientu apzi\u0146o\u0161an\u0101 iesaist\u012bto darbinieku kapacit\u0101ti, dodot iesp\u0113ju efekt\u012bv\u0101k organiz\u0113t re\u0123istratoru darba dienu.<\/span><\/p>\n

\u201cMums ir b\u016btiski str\u0101d\u0101t pie pacientu pl\u016bsmas sak\u0101rto\u0161anas, uzlabojot pacientu apmekl\u0113juma discipl\u012bnu, l\u012bdz minimumam samazinot uz viz\u012bt\u0113m neieradu\u0161os pacientu skaitu, k\u0101 ar\u012b padarot komunik\u0101ciju starp pacientu un iest\u0101di \u0113rt\u0101ku, operat\u012bv\u0101ku un prec\u012bz\u0101ku,\u201d <\/span><\/p><\/blockquote>\n

nor\u0101da \u201cR\u012bgas vesel\u012bbas centra\u201d klientu apkalpo\u0161anas vad\u012bt\u0101ja Laima Kubli\u0146a, uzsverot, ka \u0161ogad \u201cR\u012bgas vesel\u012bbas centr\u0101\u201d papildu robotzvanam paredz\u0113ta virkne citu tehnolo\u0123isku uzlabojumu, kas ir v\u0113rsti uz efekt\u012bv\u0101ku un lab\u0101ku pakalpojumu snieg\u0161anu un klientu apkalpo\u0161anas l\u012bme\u0146a uzlabo\u0161anu. <\/span><\/p>\n

\u201c\u0160obr\u012bd, glu\u017ei k\u0101 cit\u0101s medic\u012bnas iest\u0101d\u0113s Latvij\u0101, ar\u012b pie mums liel\u0101k\u0101 probl\u0113ma ir pacientu vieglpr\u0101t\u012bga attieksme pret pierakstiem pie \u0101rsta. Lai nodro\u0161in\u0101tu kvalitat\u012bvu pacientu apr\u016bpi, piesaistot lab\u0101kos speci\u0101listus un pied\u0101v\u0101tu \u0113rtus viz\u012b\u0161u laikus, ir b\u016btiski cie\u0161i sadarboties ar pacientiem. Pacientu pien\u0101kums ir pl\u0101not viz\u012btes pie speci\u0101listiem un uz izmekl\u0113jumiem atbild\u012bgi, atceroties, ka katra apmekl\u0113t\u0101 viz\u012bte ir ne tikai m\u016bsu ieguld\u012bjums pa\u0161u vesel\u012bb\u0101, bet ar\u012b cie\u0146pilna\u00a0 attieksme pret \u0101rstu, kas \u0161o laiku ir rezerv\u0113jis tie\u0161i Jums. Gad\u012bjum\u0101, ja attaisnojo\u0161u iemeslu d\u0113\u013c viz\u012bti n\u0101kas atcelt, pacienta pien\u0101kums ir laic\u012bgi inform\u0113t medic\u012bnas iest\u0101di ar l\u016bgumu atcelt viz\u012bti. Jo laic\u012bg\u0101k viz\u012bte tiks atcelta, jo liel\u0101ka iesp\u0113ja atbr\u012bvoju\u0161os vietu pied\u0101v\u0101t citam pacientam, kam, iesp\u0113jams, \u0161\u0101d\u0101 veid\u0101 ir iesp\u0113ja gl\u0101bt dz\u012bv\u012bbu,\u201d <\/span><\/p><\/blockquote>\n

uz cie\u0146pilnu attieksmi pret medic\u012bnas iest\u0101\u017eu darbu aicina L. Kubli\u0146a.<\/span><\/p>\n

Robotzvans tiek veikts no fiks\u0113ta t\u0101lru\u0146a numura 67198801. SIA \u201cR\u012bgas vesel\u012bbas centrs\u201d aicina saglab\u0101t \u0161o t\u0101lru\u0146a numuru sav\u0101 telefon\u0101, lai turpm\u0101k katrs robota zvans tiktu gaid\u012bts un atbild\u0113ts. <\/span><\/strong><\/p>\n

\u201c\u0160obr\u012bd, kad digit\u0101laj\u0101 vid\u0113 bie\u017ei uzdarbojas kr\u0101pnieki, da\u013ca pacientu neatbild uz t\u0101lru\u0146a zvaniem no nepaz\u012bstamiem numuriem. Lai sasniegtu tos pacientus, kas robota veikto zvanu nav atbild\u0113ju\u0161i, esam izstr\u0101d\u0101ju\u0161i dubult\u0101s apzi\u0146o\u0161anas sist\u0113mu \u2013 ja robotam nav izdevies sazvan\u012bt pacientu, tad pacientam tiek aizs\u016bt\u012bta atg\u0101din\u0101juma \u012bszi\u0146a par gaid\u0101mo pierakstu,\u201d skaidro klientu apkalpo\u0161anas vad\u012bt\u0101ja.<\/span><\/p><\/blockquote>\n

Robotzvanu efektivit\u0101ti pier\u0101da nesen veiktie p\u0113t\u012bjumi citviet pasaul\u0113. P\u0113t\u012bjums, kas public\u0113ts \u017eurn\u0101l\u0101 Health Communication<\/em>, atkl\u0101ja, ka pacienti, kuri sa\u0146em regul\u0101rus robotzvanus ar atg\u0101din\u0101jumiem par gaid\u0101maj\u0101m vesel\u012bbas p\u0101rbaud\u0113m vai \u0101rst\u0113\u0161anas sesij\u0101m, ir vair\u0101k iesaist\u012bti \u0161o pas\u0101kumu veik\u0161anai. Tas pal\u012bdz uzlabot pacientu apmekl\u0113t\u012bbas r\u0101d\u012bt\u0101jus un uzlabo vesel\u012bbas apr\u016bpes rezult\u0101tus. Savuk\u0101rt p\u0113t\u012bjums, kas public\u0113ts Journal of Medical Internet Research<\/em>, pier\u0101d\u012bja, ka pacienti, kuri sa\u0146em regul\u0101rus robotzvanus ar atg\u0101din\u0101jumiem par gaid\u0101maj\u0101m viz\u012bt\u0113m, ir maz\u0101k pak\u013cauti viz\u012b\u0161u atcel\u0161anai vai p\u0101rcel\u0161anai. Tas samazina neapmekl\u0113to viz\u012b\u0161u skaitu un optimiz\u0113 medic\u012bnas iest\u0101des resursus.<\/span><\/p>\n

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